“AI won’t replace your job. But someone using AI probably will.”
That quote’s been floating around lately and for good reason.
What Is CustomGPT?
Put simply, it’s an AI-powered chatbot that understands your business. You feed it your documents, policies, product info, onboarding packs, training guides and it becomes a 24/7 assistant that can answer questions, generate summaries, and automate support. It’s already being used by finance teams to cut ticket volumes, HR departments to streamline onboarding, and consultants (like us) to build internal and external knowledge hubs.
Why This Matters, Especially in South Africa
Let’s ground this in reality:
73% of South African businesses say they’re exploring automation to reduce cost (PwC, 2024)
85% of workers would be open to AI-powered tools if it made their jobs easier (BCG South Africa, 2023)
40% of SME owners say manual admin is the biggest blocker to growth — not lack of leads, talent, or tech (SME Survey, 2023)
Benefits for Business Owners
“AI helps you scale without adding headcount.”
Cut Repetitive Tasks: Automate FAQs, internal queries, training support.
Reduce Cost: Less time spent answering emails, chasing forms, re-explaining processes.
Improve Speed: CustomGPT can surface policies, answers, and documentation in seconds.
Free Up Your Team: Let humans focus on strategy, creativity, and relationships.
Imagine your onboarding takes 5 emails and 2 hours today. With a trained chatbot? It’s done in 10 minutes.
Benefits for Employees
“AI doesn’t replace talent. It removes friction.”
No more searching across SharePoint, emails, WhatsApp groups to find that one policy doc.
Instant support for new joiners or interns without flooding senior staff.
Less time doing admin. More time doing real work.
Gives junior staff a “first point of help” that’s consistent, clear, and always available.
It’s like giving every employee their own assistant, without increasing payroll.
The Results: Efficiency, Revenue, and Cost Reduction
When deployed correctly, AI tools like CustomGPT offer triple ROI:
| Area | Impact |
|---|---|
| Efficiency | 20-50% faster response time to internal queries |
| Revenue Support | Free up sales/support teams to focus on high-value work |
| Cost Savings | Up to 30% reduction in time spent on onboarding and admin tasks |
Is This Just a Trend?
CustomGPT, in particular, is:
Private and secure (unlike public GPT tools)
Easy to train on your content
No-code and business-ready
Affordable even for SMEs
What Should You Do Next?
If you want to see how CustomGPT fits into your business, whether you’re in financial services, ICT, or managing internal training and compliance, we’ve put together a toolkit.
👉 Visit Okiru Toolsto explore CustomGPT and other tools we actually use.
