Why This Matters
Your Business has taken the decision to buy a Customer Relationship Management System. Maybe even integrated the marketing tools but leads are still slipping through the cracks, your team hates using the system and reporting is a weekly pain.
The real problem isn’t the software, it’s the setup, the strategy and the disconnect between what the system can do and what your team actually needs.
At Okiru, we help you make sense of it all. By providing tailored stack, sales team training, process flow and automations.

B-BBEE Verification Tracking
Use Case: Create a dedicated “Verification” pipeline in the CRM where each element of the B-BBEE scorecard (Management Control, Skills Development, ESD, SED) is a stage.
How it Works: Every time supporting evidence, like payroll data or supplier affidavits is uploaded, an automated task notifies the responsible manager. A dashboard displays percentage completion and upcoming submission deadlines. Executives can log in at any time to see real-time verification status and outstanding items.
Employment Equity Reporting Oversight
Use Case: Automate Employment Equity (EEA2/EEA4) data collection.
How it Works: Managers receive automated reminders to submit workforce demographic updates. The CRM consolidates these into a single report for HR and flags any gaps before the Department of Employment and Labour deadline.
Skills Development & WSP/ATR Management
Use Case: Map learnerships and bursary spend inside the CRM to monitor SETA grant claims.
How it Works: Each learner is a “record” with fields for funding, start/end dates, and proof-of-enrolment documents. Automated scoring highlights whether the company is on track for Skills Development points and sends alerts if claims are approaching expiry.
Client & Supplier Vetting for ESD
Use Case: Integrate a supplier portal with the CRM to capture B-BBEE certificates and track expiry.
How it Works: Suppliers upload certificates directly; the CRM verifies date validity, sets renewal reminders, and feeds a live procurement-compliance dashboard.
Client & Supplier Vetting for ESD
Use Case: Trigger campaigns based on compliance milestones.
How it Works: When a verification stage hits 75 % completion, an automated email series updates executives and invites them to a strategy session, ensuring decision-makers stay engaged without manual follow-ups.